REFUND, RETURN & WITHDRAWAL POLICY

Last updated: June 19, 2026

Thank you for shopping with Carried In Light.

This Refund, Return & Withdrawal Policy explains when cancellations, returns, refunds, replacements, or other remedies may be available.

Personalized and Made-to-Order Products

Our personalized posters are created individually based on the information and personalization details provided by the customer.

These details may include, for example:

• names;

• dates;

• custom text;

• locations;

• astronomical or event-based details;

• other personalization choices provided by the customer.

Because these products are made to the customer’s specifications or are clearly personalized, the statutory 14-day right of withdrawal for EU consumers does not apply.

This exclusion concerns change-of-mind cancellations and returns. It does not affect any statutory rights available where an item is damaged, defective, incorrect, or otherwise not in conformity with the contract.

Personalized products cannot be returned or cancelled merely because the customer has changed their mind.

As a voluntary customer service measure, if production has not yet started, you may contact us as soon as possible and ask whether cancellation is still possible. We will review the request, but cancellation cannot be guaranteed.

Customer Responsibility for Personalization Details

After an order is placed, we will contact the customer by email to collect the personalization details required to create the artwork.

Where applicable, we will send a digital proof for review and approval before printing.

Customers must carefully review all information and proofs provided, including:

• names;

• dates;

• custom text;

• locations;

• event details;

• spelling;

• layout and other personalization choices.

If the finished product accurately reproduces the information or proof approved by the customer, errors originating from information supplied or approved by the customer will generally not constitute an error on our part.

This does not limit the customer’s statutory rights where the delivered product differs from the order, the approved proof, or the agreed specifications.

Damaged, Defective, Incorrect, or Non-Conforming Items

If your order arrives damaged, defective, incorrect, or otherwise not in conformity with the contract, please contact us as soon as reasonably possible.

To help us investigate shipping damage efficiently, we recommend contacting us within 7 days of delivery. This recommendation is not a legal deadline and does not limit any statutory consumer rights.

Please provide, where reasonably possible:

• your order number;

• a description of the issue;

• clear photographs showing the damage, defect, or error;

• photographs of the packaging if the item was damaged during delivery.

After reviewing the matter, we will provide the remedy required under applicable law.

Depending on the applicable law and circumstances, the available remedy may include:

• repair;

• replacement or a corrected replacement;

• price reduction;

• termination of the contract and a refund.

Where the problem is our responsibility or the product is not in conformity with the contract, we will cover the necessary costs of the appropriate remedy.

Statutory Conformity Rights

Nothing in this Policy excludes or limits rights that cannot legally be excluded or limited.

Consumers in the European Union have statutory rights where goods are defective or not in conformity with the contract.

The seller is generally responsible for a lack of conformity that becomes apparent within at least two years from the date on which the goods are delivered, subject to the applicable national law.

Depending on the applicable law and circumstances, statutory remedies may include repair, replacement, price reduction, or termination of the contract and a refund.

Refund Processing

Refunds arising from damaged, defective, incorrect, or non-conforming goods will be processed without undue delay and within the period required by applicable law.

Any other refund that we voluntarily approve will be initiated without undue delay, normally within 14 days after approval.

Refunds will normally be made using the same payment method used for the original transaction, unless another method is expressly agreed and does not result in additional costs for the customer.

After we initiate a refund, the time required for the funds to appear in your account may depend on your bank or payment provider.

Exchanges

Because personalized posters are made individually for each customer, we do not offer standard change-of-mind exchanges for personalized products.

This does not affect any right to repair, replacement, price reduction, or refund where a product is damaged, defective, incorrect, or not in conformity with the contract.

Contact Information

For questions concerning orders, cancellations, returns, refunds, complaints, or statutory consumer rights, please contact:

P.P.H.U. Magdalena Romanowska
Niesięcin 52D
95-050 Konstantynów Łódzki
Poland

Email: magdalena.romanowska.poczta@gmail.com
Phone: +48 505 208 891